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> Amdocs and IBM Team Up
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post Jun 28 2004, 10:20 AM [ Post #1 ]


Christopher Paige
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Amdocs and IBM Team to Provide One of the Telecommunications Industry's Most Comprehensive Combinations of Billing and CRM Solutions
Monday June 21, 6:00 am ET
SFR (Groupe Cegetel) is Among the First to Benefit from the Amdocs-IBM Global Business Relationship


ST. LOUIS, June 21 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX - News), the world's leading provider of billing and CRM products and services for true integrated customer management, today announced that it has established a global business relationship with IBM to provide comprehensive, flexible billing, and CRM solutions with an emphasis on telecommunications customers. SFR of France is among the first customers between the two companies.

Under the terms of the agreement, Amdocs and IBM plan to provide telecommunications companies with joint solutions and a range of managed services options based on IBM services expertise, including business process transformation order management, IT management, and additional business process support, as required. The agreement also enables the companies to jointly pursue sales opportunities, expand their product and services offerings, and share technical expertise.

SFR, a large telecommunications provider in France, is one of the first joint customers of Amdocs and IBM, having recently chosen Amdocs solutions on IBM platforms. Amdocs' integrated suite of billing and partner relationship management (PRM) products will enable SFR to significantly improve operational efficiencies and lower costs, while reducing time-to-market of new, innovative services. In addition, the Amdocs PRM solution facilitates management of content and commerce partners, providing SFR a key tool for revenue creation in the emerging next generation value chain.

"Creating customer intimacy is our goal", said Eric Eteve, director, mobile information systems engineering of Cegetel. "We are fortunate to now have the capability to run the Amdocs pre-integrated suite of products on IBM eServer pSeries* running the AIX 5L operating system. With Amdocs' broad portfolio of products and services available on a flexible platform, we will be able to integrate and automate our billing system in compliance with our hardware vendor strategy, and to do so rapidly and cost effectively."

Amdocs also announced that Amdocs Enabler 5 and extended billing components, including Customer management, Service management, Resource management, Provisioning, Accounts Receivables and Collections, and Amdocs PRM 5 are now generally available on the IBM eServer pSeries running the AIX 5L operating system. Amdocs also plans to support future versions of the AIX 5L operating system with new releases of these products. In addition, Amdocs announced that it has expanded its joint solutions offerings with IBM by porting Amdocs ClarifyCRM 12 to pSeries AIX 5L and UDB V.8, with the intention of supporting future releases of the operating system.

"This important partnership between two market leaders with such deep industry experience and technology expertise represents an unbeatable combination that will serve the most demanding customers well," said Eli Gelman, executive vice president at Amdocs. "In joining with IBM, our overriding goal is to leverage this relationship to provide our customers the industry's most flexible, scalable, and complete array of billing, CRM and application outsourcing solutions. IBM's industry-leading hardware, software and services, combined with Amdocs integrated customer management approach and innovative billing and CRM products and services, deliver powerful solutions that will enable companies around the globe to grow stronger, and more profitable customer relationships, while reducing their operating costs."

"The relationship between IBM and Amdocs will offer our joint customers proven solutions that will provide a competitive advantage by helping to reduce costs, enable profitable growth, and foster customer loyalty," said Mike Hill, general manager, Global Telecommunications Industry, IBM. "Amdocs' approach to integrated customer management complements IBM's expertise in business consulting, outsourcing, integration services, and innovative technology."

About Amdocs

Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes -- marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics -- resulting in stronger, more profitable customer relationships. Amdocs enables its customers to implement their business strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company, Amdocs employs over 9,000 IT professionals and serves customers in more than 40 countries around the world. Amdocs reported revenue of nearly $1.5 billion in fiscal 2003. For more information, visit Amdocs at http://www.amdocs.com.

Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 24, 2003.

The IBM eServer brand consists of the established IBM e-business logo with the descriptive term "server" following it.
IBM, the IBM logo, e-business logo, are trademarks or registered trademarks of International Business Machines Corporation, in the United States, other countries or both.

Media Contacts:
Amdocs
Chris Loncto
Access Communications for Amdocs
Tel: 1-917-522-3524
E-Mail: cloncto@accesspr.com




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Source: Amdocs


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Christopher Paige
http://www.honation.com
Copyright 1996-2004 Relationship LLC
 
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